Getting Your Tickets

Tickets for soccer events are generally released by the clubs only the week leading up to the match. Suppliers try to get all tickets dispatched as soon as possible, and you are advised by email when they are sent.

Deliveries also depend on the format of the ticket. These can either be regular physical tickets or in most cases, tickets tend to be released by the clubs in an electronic configuration. The most common ticket formats nowadays are either PDF files or Mobile Tickets.

ELECTRONIC FORMATS

PDF tickets are usually sent out between 24/48 hrs prior to the event date for our customers to print at home at their own convenience,

Mobile Tickets are usually transferred 24/48 hrs before the match and, depending on the club or federation responsible to release them, our customers may be required to download an application in order to receive them and present at the stadium gates.

In both cases, specific instructions are always emailed to the buyer depending on their ticket selection

Please note that on rare occasions, tickets may be delivered on the day of the event. However, we guarantee that customers will receive their tickets with sufficient time to use for the event. If this happens, we will notify the buyer with specific instructions on how to access their tickets.

PHYSICAL (PAPER) TICKETS

Suppliers try to get all tickets dispatched within 3-5 days prior to the event and you are advised by email when they are sent. Once receiving notification of dispatch, you can expect them the following day for UK deliveries or within 1-3 days for International deliveries. Sometimes tickets can be delivered on the day of the event and/or the seller will require you to collect the tickets locally. If you are concerned that this will not give you enough time to reach the event, please contact us so we can arrange an alternative delivery method. If you are traveling from abroad to see a soccer game match, we encourage you to provide a local delivery address or hotel in the match country/city.

ELECTRONIC FORMATS

PDF files and Mobile Tickets are the most convenient form of tickets. These are transferred electronically either via email or through a dedicated application and you can expect to receive them immediately after they are sent out. Usually between 24/48 hrs prior to the event date.

In all cases, specific instructions are always emailed to the buyer depending on their ticket selection to make sure tickets are received accordingly.

Please note that on rare occasions, tickets may be delivered on the day of the event. However, we guarantee that customers will receive their tickets with sufficient time to use for the event. If this happens, we will notify the buyer with specific instructions on how to access their tickets.

PHYSICAL (PAPER) TICKETS

All tickets are sent using secure shipment methods, depending on your location. If the tickets are sent within the UK for a UK event, they will be dispatched via Special Next Day Delivery / Bike Courier / Hand Delivery or by Private Courier and will require a signature. Delivery times may vary depending on the delivery method chosen at purchase. If they are being delivered to your hotel in Italy / Spain / Germany / Netherlands or Portugal the sellers may use courier companies and/or private couriers.

Please provide a secure address to ensure someone is available to sign for the envelope. If you are staying in a hotel you need to authorize anyone at the hotel to accept the delivery on your behalf so you may want to advise them, you will be expecting a delivery. If no one is available to sign for the delivery, your postman/courier will leave a "while you were out card" and you will be able to collect your envelope from your local Sorting Office (The address can be found on the back of the card). If you have not received a 'While you were out' card or you have not been given a tracking number, please contact us as soon as possible. For international orders, tickets may be sent via FedEx, DHL, UPS, or any other International Courier Service. The mentioned courier companies provide online tracking to ensure fast and secure deliveries. Please contact us after receiving the dispatch email so we can provide you the tracking number.