Track Tickets- Excellent21,296 reviews on
- Serving Football Fans for 20 years
- Over 1 Million Fans Served
Frequently Asked Questions
Need help? You're in the right place. Start with the questions we get asked most below, then browse by topic to find everything you need.
Every booking on LiveFootballTickets.com is backed by the strongest guarantee in the secondary ticket market.
It applies in two situations:
- Your tickets don't arrive before the match starts.
- Your tickets are rejected at the stadium entrance.
In either case, we work with the seller first to source replacement tickets at no extra cost. If replacements can't reach you in time, the guarantee kicks in automatically: you receive 100% of what you paid back, plus a 50% credit towards a future booking. That's 150% of what you spent.
For non-arrival, you don't need to do anything. We initiate it from our side. For gate rejection, we need a photo of the rejection at the gate and a rejection letter from the venue as evidence. Full details on the 150% Money Back Guarantee page.
Most football tickets are released by clubs only in the days before the match. As soon as your tickets are ready, they're sent to you with time to spare. We monitor every order from purchase to delivery and make sure the seller contacts you the moment your tickets are available.
The most common formats are:
- Mobile tickets — usually transferred 24–48 hours before the match, often via an official club or federation app you'll be guided to install. In some cases the seller will reach out on WhatsApp to send the tickets or arrange the handover. This is a normal part of the process for certain matches.
- PDF tickets — usually emailed 24–48 hours before the event, ready to print at home or show on your phone.
- Physical (paper) tickets — dispatched 3–5 days before the match via secure courier with signature on delivery.
On rare occasions tickets are released right before the match. If that happens, we'll be in touch with exactly what to do.
LiveFootballTickets.com is a marketplace, prices are set by approved ticket specialists, not by us. Each specialist competes with the others to offer you the widest possible selection of tickets.
That means prices move with demand. Tickets for popular matches will usually sit above face value (the price printed on the ticket); tickets for lower-demand matches can sit below it.
Yes, according to whatever the listing specifies. The listing tells you exactly how the seats are grouped:
- All seats together — every seat is in the same row, next to each other.
- Up to 2 together — seats are paired (so 3 tickets could mean a pair + 1 separate).
- Up to 3 together — groups of up to 3 adjacent seats.
- Up to 4 together — groups of up to 4 adjacent seats.
- Single seats — seats are not necessarily next to each other.
- Connecting seats — paired, but may be diagonal, separated by an aisle, or with seats in between.
If you have a specific seating requirement that isn't covered by the listing, contact our customer service team before booking. We'll help you find the right tickets.
Why book with us?
150% Money Back Guarantee
Best ticket selection and prices
Champions League level Customer support
What other Football fans say about us
Rated 4.7 / 5
Based on 21,296 reviews
2 hours ago
Have bought tickets now for Manchester City, Arsenal and the England V Spain at Wembley and on each occasion everything was perfect.
Richard Hook
13 hours ago
I was nervous the tickets would be rejected as they were for my partner and son everything went smoothly got in and seated with plenty of time to watch England. The customer service is outstanding the rapid response all questions answered nothing was to much trouble the tickets arrived well in advanced I Really can't fault any one behind the scenes. Will be definitely be using again.
Kirsty
15 hours ago
Everything went through smoothly
matt st john
16 hours ago
Tickets received well within the time. Awesome experience
Samantha Murphy
18 hours ago
Bought ticket for Italy Belgium and they secured and gave advice. Result was not what I wanted but atmosphere was great. Seat was great too.
Andrea Cuthbertson
2 days ago
The whole process was great. No problem with cards on stadium. Best experience.
Uros
2 days ago
Everything went as expected, tickets delivered on time , earlier than i expected , went to the game and got in without any problem. Experience to be repeated. Thank you
Pedro Martins
3 days ago
We booked tickets within 2 hours of kick off. The tickets arrived within 30 minutes with clear instructions. Super easy, super efficient.
Sally Griffiths
3 days ago
I was very impressed with how reliable the process was. They delivered the ticket on the exact day they promised, the links were very easy to access, and going to the stadium was a very smooth and hassle-free experience.
Lasara
4 days ago
Fantastic process, and as far as resellers go, probably the cheapest out there. Recieved tickets within a few hours.
Joshua Raby
4 days ago
Tickets were delivered on time. Entrance to the match was done without a problem.
Customer
4 days ago
I did a week in London and wanted to get the complete experience. I'd never been to a football match and as a Yank I was completely clueless about how to secure a ticket to the Spurs v. Aston Villa. I'm glad I came across LFT, their response to an email inquiry and numerous positive Trustpilot reviews convinced me that they were the people to do business with. The entire process was efficient and seamless and I recommend them very highly.
Craig
4 days ago
Great communication.. great tickets. No fuss downloading if you follow the instructions… Highly recommend
kevin lambert
4 days ago
Third time I’ve purchased tickets and every occasion has been fine to date. Would recommend.
Dale A Thomson
4 days ago
Amazing experience at the Madrid derby. The tickets arrived 1 week before the event. Everything was smooth.
Francesca
Contact us
Still stuck? No worries—we’ve got actual humans for that. If you couldn’t find the answer you were looking for, feel free to reach out to our customer support team.