Question 1

What time do gates open?

Accepted Answer

Typically 90 minutes before kick-off (varies by fixture). Weekend 3pm: ~1:30pm. Evening 8pm: ~6:30pm. Premium holders get early access (+30 min). Always check matchday information email for exact timings.

Question 2

Can I bring my own food and drink?

Accepted Answer

Small snacks for personal consumption generally permitted if in allowed-size bag (under 10L). Outside alcohol strictly prohibited. Check official prohibited items list for current policy.

Question 3

Is there a bag size limit?

Accepted Answer

Yes. Strongly advised not to bring bags. If essential, must be under 10L (max 34cm x 24cm x 11cm). All bags searched. NO bag storage—oversized bags refused entry.

Question 4

Can I bring a camera?

Accepted Answer

Standard compact cameras and smartphones permitted. Professional equipment (SLR with detachable lenses, large telephotos) may be restricted—check with club. Restriction prevents commercial photography and view obstruction.

Question 5

Where's the best spot for photos?

Accepted Answer

Covered walkway from Kew Bridge station offers best exterior view of angular architecture. Evening matches: polycarbonate panels glow beautifully. Capital Interchange Way area also good angles. Inside: Be respectful, avoid blocking views during match.

Question 6

Do I need to print my ticket?

Accepted Answer

No. Digital ticketing via email or Brentford FC app. Display directly at turnstile—no printing required. Screenshots work. Ensure phone fully charged. Charging stations at box office if needed. Free Wi-Fi at turnstiles for downloading tickets.

Question 7

What happens if I'm late?

Accepted Answer

You can enter anytime during match with valid ticket. Gates remain open throughout 90 minutes. You may miss key moments (kick-off, early goals). Some sections may ask you to wait for play break before moving to seat. Small stadium allows quick navigation even if 20-30 minutes late.

Question 8

Can I change seats once inside?

Accepted Answer

Officially must sit in assigned seat. Stewards check tickets at section entry. If stadium not full with empty seats, stewards may allow discretionary movement after kick-off. Never move to premium areas or different price categories—strictly monitored. Club needs to know every ticket holder's location for safety/security.

Question 9

Is there Wi-Fi?

Accepted Answer

Yes. Free Wi-Fi throughout stadium. Input name, DOB, email to connect. Useful for: digital tickets at turnstiles, live match updates, BeeOrder food pre-ordering via app, staying connected. Good signal throughout concourses and seating.

Question 10

Where should I go if I lose my companions?

Accepted Answer

Establish meeting point before entering (e.g., "entrance we came in" or "outside Bees Superstore"). If separated and unable to contact, go to agreed point. Child missing: IMMEDIATELY inform nearest steward— don't search yourself. They'll broadcast description, check CCTV. Adults: Use mobile phones to coordinate. Concourses loop around stadium—walking one direction brings you back to start.

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